"What is the hardware architecture required?"
eScript™ is a web application hosted on our platform Cloud SeeaSoftware®.
This application allows to generate advanced screens scripts for call centers.
Once generate scripts can either be hosted on one of our platform and take advantage of our SQL database servers,
either to stay within your infrastructure, and allow you to keep your privacy, your script using your own SQL servers.
To host the generated scripts on your premises, you simply have an IIS Web server and an Internet connection.
"Do I have to own a web server?"
No, SeeaSoftware® has a private cloud and can put you at disposal all the necessary infrastructure. You simply have an Internet connection
to allow you to access the generator and the generated scripts.
"How to preserve my data privacy?"
To do this, simply install the module execution scripts (eScriptRun) on a Web server in your network infrastructure.
This way, the information from your database will never circulate on the network.
The script generator will be capable, via a secure connection, access patterns of your bases and so allow you to create your connections.
"What types of licenses are there?"
The mode of "licensing" depends on the type of accommodation. The different license types are:
Mode Full Cloud 'have x SQL databases.
Mode 'Half Cloud'.
For each of these modes, the rental price depends on the number of directors may create scripts, and the number of agents using it.
For more information about the different modes of loaction, do not hesitate to get a quote via the contact request.
"How to use an existing customer graphic?"
eScript™ allows you to upload your style sheet (CSS). Each script generator objects is referenced in the documentation via its style class.
It is then very simple redefining style class based on the requested graphic.
This way you will no longer need to 'redesign' scripts for a particular payer, simply use the right file.
"How to exchange scripts with colleagues and clients?"
The interface eScript™ lets you import and export your scripts as files. These files can be exchanged by email and reimported on other platforms.
"What type of CTI can I interfaced to eScript?"
With its interface agents editor ePilot™, SeeaSoftware® offers easy integration with many telephony systems (Nixxis®, Interactive Intelligence®, etc.)
"My scripts are they visible to my customers for feedback?"
Once generated mode 'Preview', your script is visible on the Internet via an encrypted URL. You can share this URL with your contractors and thus discuss the content, design or layout of different pages.
"Can I manage my databases with eScript?"
eScript™ has a data base management interface. This interface allows you to create, delete or add data tables, edit the column formats to execute scripts
SQL, to execute SQL queries and retrieve the contents of your tables to CSV.
This interface also allows to download data files in CSV format.
"Where are the databases used by my script?"
Depending on the type of subscription you have subscribed to SeeaSoftware®, the data used by your scripts are located in either our hosted SQL servers, either in your own SQL servers.
"How to reuse objects, pages, or shares of another script? "
eScript™ has an import interface from other script's objects. This makes it very simple to reuse data lists, pages, lists of objections, dynamic arrays, or navigation bars from another script.
The time saved is very important.
"Must be a developer to create an advanced script?"
No, the actions editor in eScript™ is an intuitive and simple editor to use, each base command has its own parameters.
The course of action is generated by connecting each primary command among them.
An advanced error handling allows you to continue or stop the actions depending on your choice.
A debugger allows you to monitor in real time the status of your global variables and display possible errors.